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FAQ's

CAN I ONLY PAY WITH PAYPAL?

No, we accept all major credit & debit cards too.

HOW DO I CONVERT CURRENCY?

Visit www.xe.com

Please note that POUNDS (£), DOLLARS ($) & EUROS(€) are not the same currency. They all hold different values and can easily be converted using the site listed above.

Please do not order unless you know exactly how much you are spending as we have had a few cases of cancellations due to customers not understanding how currency conversions work. If you need assistance, feel free to contact us and we will be more than happy to assist you.

I NEED TO ADJUST/CANCEL MY ORDER. HOW CAN I DO THAT?

Please contact us immediately (within 1 hour) and we will help you with your issue. Amendments after an hour will not be adjusted unless we approve.

WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add  gold_getter1@yahoo.co.uk to your safe sender list.

Contact us and we will send it to you again.

WHERE IS MY TRACKING INFORMATION?

Kindly wait 48 hours after the "dispatch email" to contact us for your tracking info if we have not sent it yet. UK customers are only given tracking info when requested.

WHY WAS MY ORDER CANCELED?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. However, if an item in your order does become unavailable, you will be contacted within 72 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. 

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES? 

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages. 
GoldGetter cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.



WHAT ARE YOUR BUSINESS HOURS? 

We are open for business Monday-Friday from 9:00am - 10:00pm British Standard Time. 

All emails will be responded to within 48hrs from Monday-Friday.

Kindly wait for a response before emailing again.

FOR ALL ENQUIRIES, PLEASE EMAIL US AT:

Gold_Getter1@yahoo.co.uk