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Delivery/Returns

Delivery/Returns

DELIVERY PRICES

£2.49 UK STANDARD DELIVERY (FREE OVER £75)

£9.99 INTERNATIONAL TRACKED & SIGNED DELIVERY

WHEN WILL MY ORDER BE SHIPPED?

All orders are dispatched within 4 working days of purchase unless it is a preorder.

From dispatch,delivery may take up to 4 working days for those within the UK and 10 working days for those outside the UK. 

Express delivery is also available at an additional cost. Please email for more info.

As we ship with Royal Mail, we would like to inform you that this information is simply a guideline and they have the right to take up to 21 days to deliver! We cannot raise a complaint or get in touch with them until after this period.

Our delivery times do not include the time parcels are held in customs.

WHERE IS MY ORDER CONFIRMATION? 

As soon as your order is received, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add gold_getter1@yahoo.co.uk to your safe sender list.

 

CAN I RETURN OR EXCHANGE?

Returns are accepted if they are returned within 7 working days of receiving the item. All items must be returned with the original packaging undamaged.

You must contact us via email as soon as possible and a member of the team will forward the return address.

Refunds are at the discretion of GoldGetter ONLY.

All UK/ International customers MUST return the items within 7 working days of receiving it or a refund will NOT be issued.

Return costs are covered by the customer.

WHAT HAPPENS IF I AM NOT AT HOME WHEN MY ITEM IS DELIVERED? 

WE HAVE BEEN INFORMED THAT 'NOT AT HOME' CARDS ARE NOT BEING LEFT SO WE ADVISE ALL CUSTOMERS TO KEEP AN EYE ON THEIR PARCEL USING THE TRACKING INFORMATION PROVIDED, PLEASE DO "NOT" DEPEND ON THE CARD. IF YOU DO MISS IT, THE TRACKING INFORMATION WILL TELL YOU WHERE IT IS BEING HELD. CONTACT YOUR LOCAL POST OFFICE IMMEDIATELY AND PROVIDE THEM WITH THE TRACKING INFO.

If you do not collect your item in time and it gets sent back to us, you with be charged the full postage price in order for us to send it back to you.